Effective date: Feb 27, 2023
Our relationship with you is very important to us. We are sensitive to protecting the private information that you provide to us. We also want you to have the opportunity to receive interesting and useful information about Antarctica Cruises and about related products and services.
The data controller in respect of our website is 1680 Michigan Avenue, Suite 700, Miami Beach, FL 33139 USA. You can contact the data controller by sending an email to [email protected].
How we collect or obtain information about you
Each time a user visits our website, certain use and navigation information is collected by our servers. This information is aggregate and anonymous. It gives us information such as the number, frequency and duration of visits to each web page which we use to improve the content and navigation features of our website. A third-party cookie may also be placed on your computer which will collect information about your visit to this and other websites in order to provide advertisements about goods and services of interest to you. Usage of such cookies is not linked to any personally identifiable information.
If you would like to opt out of accepting cookies altogether, you can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. However, certain features of our web sites or other services may not work optimally if you delete or disable cookies.
You can view Google’s uses of information here: https://policies.google.com/technologies/partner-sites
We collect personal information about you when you provide it to us, such as through your use of our website and its features, when you contact us directly by email, phone, in writing, or via social media, when you order goods and services, when you use any of our other websites or applications or any other means by which you provide personal information to us. The type of information we collect about you may include information such as:
- Your name
- Your email addresses
- Your address
- Your phone numbers
- Your payment information (e.g. your credit or debit card details)
- Information about your computer (e.g. your IP address and browser type)
- Information about how you use our website (e.g. which pages you have viewed, the time you viewed them and what you clicked on)
- Information about your mobile device (such as your geographical location)
Information we obtain from third parties will generally be your name and contact details but may include any additional information they provide to us, including (but not limited to) any of the types of information set out in the list above.
We may also obtain personal information about you from certain publicly accessible sources, including (but not limited to) the electoral register, online customer databases, business directories, media publications, social media, websites and other publicly accessible sources.
- You already have the information
- Providing you with the information would prove impossible or would involve a disproportionate effort
- We are under an EU or EU member state law obligation to obtain or disclose the information which provides appropriate measures to protect your legitimate interests
- We are obliged to keep the information confidential as a result of an obligation of professional secrecy regulated by EU or EU member state law
We periodically survey our guests and catalog requesters for their vacation interests and related travel patterns. We encourage you to complete these surveys because: a) they provide us with information that helps us improve the types of trips we offer; and b) they help us direct specific Antarctica Cruises messages to you that you may find most interesting. Your participation in these surveys is always voluntary.
Name, Address, Contact, Survey and Billing Information
We agree to:
- Honor guests’ requests not to share their contact information with other marketers
- Honor guests’ requests not to receive mail, telephone or other solicitations from Antarctica Cruises.
We may provide your personal information to companies that provide services to help us with our business activities, such as information processing, fulfilling guest orders, lead generation, providing pre/post and on-trip services, managing and enhancing guest’s data and conducting guest research or satisfaction surveys. These companies are authorized to use your personal information only as necessary to provide these services to us. We may also combine the personal information you provide with other personal information available from other sources. This information will then be used to enhance and personalize your shopping experience, and to make our marketing efforts more efficient. We may further share this information with our third-party service providers and marketers assisting us with marketing efforts. Antarctica Cruises does not sell your personal information to third parties.
Antarctica Cruises ensures 3rd Party contracts contains proper controls for: anonymize and encryption of personal data, breech detection, and deletion of personal data at the end of contract term.
If you register as a Antarctica Cruises client, you may change any of the information provided when you register, except your Login ID and password, by logging into your account and editing your profile and options. You may request that your Login ID be changed by contacting us. You may not terminate your own membership, but it will be terminated upon your request. Or, you can request that upon completion of your travel your information be deleted from our system.
Antarctica Cruises Email
You may not opt out of receiving service announcements and administrative messages. Members who do not wish to receive Antarctica Cruises e-newsletters may opt out by following the instructions in the Antarctica Cruises e-newsletter.
Antarctica Cruises Accounts
Antarctica Cruises member accounts are secured by member-created passwords. Antarctica Cruises takes precautions to ensure that member account information is kept private. We use reasonable measures to protect member information that is stored within our database, and we restrict access to member information to those employees who need access to perform their job functions, such as our customer service personnel and technical staff. Please note that we cannot guarantee the security of member account information. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of member information at any time.
Access to Information
You have the right to request access to the information we have on you. You can do this by contacting us at [email protected]. We will make sure to provide you with a copy of the data we process about you. In order to comply with your request, we may ask you to verify your identity. We will fulfill your request by sending your copy electronically, unless the request expressly specifies a different method.
Sharing and Disclosure of Information Antarctica Cruises Collects
Except as otherwise described in this privacy statement, Antarctica Cruises will not disclose personal information to any third party unless we believe that disclosure is necessary:
- To conform to legal requirements or to respond to a subpoena, search warrant or other legal process received by Antarctica Cruises, whether or not a response is required by applicable law
- To enforce the Antarctica Cruises Terms and Conditions or to protect our rights
- To protect the safety of members of the public and users of the service.
Information Correction and Deletion
If you believe that the information we have about you is incorrect, you can contact us to update it. Click on the Contact link at the bottom of any Antarctica Cruises web page for information on how to contact us.
If at any point you wish for Antarctica Cruises to delete information about you, please submit your request to [email protected].
International Privacy Laws
Opting Out of Marketing
The personally identifiable information that you provide to us and information about your order may be combined with other personally identifiable information from our records and other sources. This information will be used to make our future marketing efforts more efficient. We want to communicate with you only if you want to hear from us. If you prefer not to receive direct marketing from us, please let us know. Click on the Contact link at the bottom of any Antarctica Cruises web page for information on how to contact us.